Legal

Privacy Policy

Draft template — not yet final

This page is a template awaiting business details and review. Still required: Legal business name; Registered address; Contact email; Grievance officer name and contact details.

Who we are

This website, https://veloraweb.shop, is operated by [Legal business name — to be supplied] ("Velora Wellness", "we", "us"). Our registered address is [Registered address — to be supplied]. You can contact us at [Contact email — to be supplied].

Information we collect

We collect only what we need to respond to you and run this website:

Enquiries and consultation requests — your name, email address, optional mobile number, preferred contact method, appointment preference and the message you write.
Newsletter — your email address, if you choose to subscribe and confirm.
Consent records — the wording you agreed to, and when.
Technical information — aggregated page-view counts that do not identify you, and a shortened, salted hash of your IP address used briefly to limit abuse of our forms.

We do not ask for medical records, diagnoses or other sensitive health information through this website. Please do not include them in messages to us.

How we use your information

to reply to your enquiry or arrange a consultation you asked for;
to send the newsletter, only if you subscribed and confirmed;
to send marketing messages, only if you separately opted in;
to keep the website secure and working.

We do not sell your personal information.

Marketing and your choices

Marketing consent is always optional and never pre-selected. You can withdraw it at any time using the unsubscribe link in any email or by writing to [Contact email — to be supplied].

Analytics and cookies

Analytics cookies are used only if you allow them. See our Cookie Policy.

Sharing

We share personal information only with service providers who help us operate this website (such as hosting and email delivery), under appropriate confidentiality obligations, or where the law requires it.

Retention

We keep enquiry records for as long as needed to respond and for a reasonable period afterwards, then delete or anonymise them. You may ask us to delete your information sooner.

Your rights

Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023 as and when in force, you may ask to access, correct or erase your personal information, withdraw consent, and nominate another person to exercise your rights. Write to [Contact email — to be supplied].

Grievance officer

[Grievance officer name and contact details — to be supplied]

Changes

We will post any changes to this policy on this page with a new effective date.

Information we collect

We collect only what we need to respond to you and run this website:

Enquiries and consultation requests — your name, email address, optional mobile number, preferred contact method, appointment preference and the message you write.

Newsletter — your email address, if you choose to subscribe and confirm.

Consent records — the wording you agreed to, and when.

Technical information — aggregated page-view counts that do not identify you, and a shortened, salted hash of your IP address used briefly to limit abuse of our forms.

We do not ask for medical records, diagnoses or other sensitive health information through this website. Please do not include them in messages to us.